Tag: customer

Your customers are moving online at an exponential rate. Gartner predicts that by 2020, customers will manage 85 percent of their relationship with the enterprise without interacting with a human. Meanwhile, there’s...

By Mona Eslamijam This article is part of “Deconstructing artificial intelligence,” a series of posts that explore the details of how AI applications work. One of the key challenges...

Lomit Patel, VP of growth at IMVU and best-selling author of Lean AI, shares lessons learned and practical advice for app marketers to unlock open budgets and sustainable growth...

A survey of over 19,000 data professionals showed that nearly 2/3rds of respondents said they analyze data to influence product/business decisions. Only 1/4 of respondents said they do research...

©Sergey Tarasov – stock.adobe.com Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage....

At their most basic, machine learning algorithms use massive data sets to analyze and predict outcomes. Think of it like this: Instead of writing code that tells computers how...

If you’re looking for a strategy to get ahead when it comes to customer acquisition, Machine Learning can be your secret weapon. While Machine Learning does fall under the...

If you’re looking for a strategy to get ahead when it comes to customer acquisition, machine learning can be your secret weapon. While machine learning does fall under the...